Business Careweb app redesign
Online app redesign. Application is used to manage finances and customer relations.
Client
- Arteria S.A.
Services
- UX evaluation
- Generative research
- Lo-Fi wireframes
- UI design
Results
- Processes consistent with user’s mental models.
- Clear navigation.
- Improved readability of data and system states.
- New, aesthetic UI.
My role was to evaluate existing UI & UX, explore potential changes, and propose improvements, if feasible.
Important constrain - there was no possibility of re-coding the app, all functions were to stay the same (meaning - I could only "tweak" UI). Another limitation - no budget for usability tests.
After discussion with product owners I conducted heuristic evaluation of the app, followd by surveys with several users. Finally, using gathered data I propose following changes:
- key change - order of procesess and tasks should be changed to reflect real-life flow of documents and finances;
- modification of tab index, so it would reflect real sequence in wich users enter/edit data;
- spliting the menu into 3 levels;
- improving legibility of menus;
- improving contrast of text;
- implementation of informative headers & captions;
- improving scannability & readability of tables by adding padding to cells;
- clear hierarchy of content;
- visual separation of sections in every screen using color and position;
- clearly noticeable edit mode;
- clearly marking status of document or process.
